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 .: Written testimonials
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   Healing at the Casa
 

Returns, Refunds and Exchanges Policy
How To Return An Item

If these goods arrive damaged in any way - please return them and you will be refunded or a new order placed and shipped.

1. Please email adrienne@johnofgod-healing.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
27b Tavistock Road
London
W11 1AS 
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Some items cannot be returned if they have been used.

Restocking Fee

Some items may be subject to a 10% restocking fee, this will be deducted from your refund.

Payment Policy
Accepted Methods of Payment

Credit or Debit Card (Visa, Master Card, Maestro)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded. 

Shipping Policy
Turnaround

Goods shipped to you by regular mail and should arrive within 4 weeks. Goods shipped using our Express Service should arrive with 10 days. The shipping cost is included in the price

NOTE: Someone must be at the address to sign for the herbs and they cannot go to PO boxes. If you are not at home they will be held at your local post office.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders may not have tracking numbers. 

Shipping Rates

The shipping cost is included in the price

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

Cookies and Browser Information 


Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

Contact and imprint
Goodminton Ltd.
37 Warren St
W1T 6AD
London UK
+442071935679